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Frequently Asked Questions - Full List

1. General Information
-What are the benefits of subscribing to your services? Benefits > Overall
-I am not registered with PKK, CIDB or MOF. Can I still benefit from your service? Benefits > CIDB/PKK/MOF Contractor
-Can I apply for CIDB, PKK or MOF certificate registration with TenderDirect? Registration > CIDB/PKK/MOF Contractor
-Where can I pick up TenderDirect registration forms? Registration > Forms
-Can an international (non-malaysian) company use your service and bid for projects in Malaysia? Services > Non-Malaysian Company
-Can I buy tender documents from you? Services > Tender Documents
-What is the difference between TenderDirect & E-Perolehan Services > CIDB/PKK/MOF Contractor
-What is TenderDirect and what does it do? Services > Overview
-What languages are your tenders available in? Tenders > Language
-Do you have International Tenders? Tenders > International
-Do you have F Class or Sebut-Harga(s) (small jobs)? Tenders > Small Projects
-How many tenders do you have in the system? Tenders > How Many
-What are the types of tenders available? Tenders > Types
-Where do you get your tenders from? What are your sources? Tenders > Sources
2. Free 7-Day Trial
-Why do you reject email addresses from Hotmail.com? Registration > Email
-How do I register? Do I have to pay immediately? Registration > Methods
-How do I get my password? Registration > Password
-I registered previously but did not use the service then. Can you extend the trial for me? Registration > Extend
-I registered previously for your 7-day trial and did not take up a full subscription. Do I need to re-register if I am interested to continue? Registration > Reactivation
-I have completed the registration form but nothing happens Registration > Problems
-How do I cancel the service after the 7-day Free Trial? Service > Cancel
-What happens if I want to Continue after my 7-day FREE trial? What do I have to do? Trial > Upgrade
3. Subscriber Information
-During my subscription, can I change my package? (Example from fax to email) Package > Changes
-How much does a TenderDirect subscription cost? Package > Subscription Fees
-I am not familiar with the Internet. Can I still receive tender information? Package > Fax
-What types of subscription packages are available? Package > Options
-Can I subscribe for just one month? Package > Period
-What are your payment methods? Payment > Methods
-Do you accept payment by credit cards? Payment > Methods
-I have made payment by direct debit but am not able to access the system. What is the matter? Payment > Notification
4. Using TenderDirect
-Can you also send the tenders to my colleagues? (different email addresses) Despatch > Multiple
-I have tried to login in but the screen says there is a problem with my account.
What is the matter?
Login > Problems
-How do I change my password? Password > Change
-Why do I get tenders which are not related to my business? Tenders > Unrelated
-How do I view tender details from my email despatch? Tenders > View Details
5. Corporate Information
-How can I find out more corporate information about your company? Company > Profile
-How can I contact you? Company > Contact Us



Q:I am not registered with PKK, CIDB or MOF. Can I still benefit from your service?
A:Although TenderDirect gathers project and procurement tenders opportunities for subscribers who are registered with various government bodies, the wealth of information available offers smart executives a wider and deeper view of the Malaysian project & procurement sector.

We invite you to register for a 7-day Free Trial to experience the benefits TenderDirect can provide for your business.

help category: 1. General Information > Benefits > CIDB/PKK/MOF Contractor




Q:What are the benefits of subscribing to your services?
A:As a subscriber, you are assured of daily opportunities, at your fingertips, covering your exact qualification and needs.

We do all the work - finding tenders from dozens of sources, to matching them to your requirement, right up to despatching them by email, fax or the internet - to ensure you get what you want everyday.

As a subscriber, you will see immediate benefits with:

  • A large pool of public tender and procurement information covering a wide range of industries and categories
  • Highly qualified and matched tenders at your fingertips.
  • Daily information despatches by email, fax, sms, internet. Never miss an opportunity.
  • Greater savings in time, cost and resources. We do all the work for you.
  • Access to information 24 hours a day, 365 days a year - from anywhere in the world.
  • Experience the benefits immediately with by signing up for our 7-day FREE trial.

    help category: 1. General Information > Benefits > Overall




    Q:Can I apply for CIDB, PKK or MOF certificate registration with TenderDirect?
    A:You will need to make your application directly with the respective government organisation.
    help category: 1. General Information > Registration > CIDB/PKK/MOF Contractor




    Q:Where can I pick up TenderDirect registration forms?
    A:Our registration forms are currently available at:
  • All 13 PKK (Pusat Khidmat Kontraktor) offices in Malaysia.
  • All City and Town Councils in Malaysia
  • JKR Headquarters and State Offices
  • JPS Headquarters and State Offices
  • Min. of Education Headquarters and State Offices
  • Min. of Health Headquarters and State Offices
  • Min. of Agriculture Headquarters and State Offices
  • Other Government offices including MARA, PKNS, Jab. Agama, Jab. Perhutanan and Jab. Landscape
  • Private organisation including KWSP, Malaysia Airports, KTMB among others
  • As we are continually adding outlets, please call us for the latest list.

    help category: 1. General Information > Registration > Forms




    Q:What is the difference between TenderDirect & E-Perolehan
    A:All MOF suppliers (Ministry of Finance) must compulsorily register themselves with E-Perolehan, which is the official body set up to manage MOF registered suppliers.

    TenderDirect, on the other hand, is an independent tender information service provider which gathers, publishes and distributes tender and procurement information from all sectors including those meant for PKK, CIDB and MOF.

    While we understand that some information may overlap, we are confident you will find that the scope and range of information covered by TenderDirect will bring valuable benefits to your business.

    help category: 1. General Information > Services > CIDB/PKK/MOF Contractor




    Q:Can an international (non-malaysian) company use your service and bid for projects in Malaysia?
    A:We have many international contractors who are our subscribers.

    To bid for a project, you will need to check if it is open to international or joint venture participation.

    help category: 1. General Information > Services > Non-Malaysian Company




    Q:What is TenderDirect and what does it do?
    A:TenderDirect is a Central Respository for Tenders and Procurement information.

    Everyday, we gather, categorize, compile business opportunities from Government, semi-Government & private organisations in Malaysia. These opportunities are then sent to our pool of subscribers (consisting of contractors, supplies and service providers who are registered with PKK, CIDB, MOF. Telekom, MAB, etc)

    help category: 1. General Information > Services > Overview




    Q:Can I buy tender documents from you?
    A:Presently, we are not allowed to sell you tender documents directly as you are required to present certain documents (your registration certificates, etc) to the project owner before you are allowed to buy the documents.

    We are currently in discussion with the Government on making the tender documents instantly available to you via electronic format (Internet Download/CD-Rom).

    help category: 1. General Information > Services > Tender Documents




    Q:How many tenders do you have in the system?
    A:As of ,there are over tenders & procurement notices covering many categories, sectors and industries gathered since November 2000.

    An average of 1,000 new opportunities are posted every month.

    help category: 1. General Information > Tenders > How Many




    Q:Do you have International Tenders?
    A:Not at the moment but we are working towards getting Asian based tenders soon.
    help category: 1. General Information > Tenders > International




    Q:What languages are your tenders available in?
    A:All tenders aare presently available in both English and Bahasa Malaysia. Even though 70% of all tenders are originally published in Bahasa Malaysia, TenderDirect translates all Bahasa Malaysia tenders into English and vice versa to ensure no one misses out on any opportunity.
    help category: 1. General Information > Tenders > Language




    Q:Do you have F Class or Sebut-Harga(s) (small jobs)?
    A:Although TenderDirect was set-up for medium and large projects, our coverage of smaller F-Class Tenders (issued at district level) has been increasing daily.
    help category: 1. General Information > Tenders > Small Projects




    Q:Where do you get your tenders from? What are your sources?
    A:Everyday, we gather hundreds of open tenders from public sources including newspapers, internet postings, notice boards and direct postings from our network of owners.

    We have been continually increasing our sources and subscribers can look forward to unlimited project and procurement opportunities.

    help category: 1. General Information > Tenders > Sources




    Q:What are the types of tenders available?
    A:TenderDirect offers you thousands of tenders covering different categories and industries which are offered by Government, semi-government and private organisations in Malaysia. Some of the more popular categories are Construction, Computers, Power, Telecommunications, Security, Cleaning, Supply and Service. The best way to get an idea of the scope of our tenders is to experience it yourself by logging in and browsing hundreds of available categories and specialisations.
    help category: 1. General Information > Tenders > Types




    Q:Why do you reject email addresses from Hotmail.com?
    A:We have observed that hotmail accounts have a high tendency of late mail delivery. In addition, it has a high rate of returns (non-delivery).
    help category: 2. Free 7-Day Trial > Registration > Email




    Q:I registered previously but did not use the service then. Can you extend the trial for me?
    A:Please send us written confirmation by email or fax and we will extend the trial for you accordingly.
    help category: 2. Free 7-Day Trial > Registration > Extend




    Q:How do I register? Do I have to pay immediately?
    A:You can register
  • Online - at http://tenderdirect.com.my (you will gain immediate access with this method);
  • Pick up an application form/brochure at any PKK office or Government Agency in Malaysia (click here for full list), fill in your details and fax to 03-40421099; or
  • Call us at 03-40421266 for an application form and we will fax it to you immediately.

    No payment is required at the time of registration as we give you the first 7 days FREE to evaluate the service before confirmation.

  • help category: 2. Free 7-Day Trial > Registration > Methods




    Q:How do I get my password?
    A:If your registration is successful, your password will be emailed immediately to the email you used during registration. You should open up your email program and check your mail for login and password information.

    This usually happens within minutes but if you have not received your password within 15 minutes, please call us and we will assist you.

    The most common reason is that the email address provided is incorrect and the password cannot be sent.

    help category: 2. Free 7-Day Trial > Registration > Password




    Q:I have completed the registration form but nothing happens
    A:Please make sure you have read and consented to our Terms of Service (you will need to tick on the little box to confirm your acceptance) and click on the confirm button at the bottom.

    If your registration is accepted, a confirmation is posted on the following page and your login and password information would have been sent to you by email.

    If you are still having problems with the registration process, please feel free to call us for assistance.

    help category: 2. Free 7-Day Trial > Registration > Problems




    Q:I registered previously for your 7-day trial and did not take up a full subscription. Do I need to re-register if I am interested to continue?
    A:You do not need to re-enter your information again as it is still in our database. Please let us know of your interest and we will reactivate your account.
    help category: 2. Free 7-Day Trial > Registration > Reactivation




    Q:How do I cancel the service after the 7-day Free Trial?
    A:You can cancel the 7-day trial at the CANCEL TRIAL page. Alternatively, you can send us an email or fax requesting cancellation.

    There are no charges as long as you cancel before the trial ends.

    help category: 2. Free 7-Day Trial > Service > Cancel




    Q:What happens if I want to Continue after my 7-day FREE trial? What do I have to do?
    A:Before your trial end, we will seek your confirmation to continue with a full subscription. After you confirm, an invoice will be sent to you. We have arranged different payment methods for your convenience.
    If you decide not to continue after the trial, you can let us know at the Cancel Trial page.
    help category: 2. Free 7-Day Trial > Trial > Upgrade




    Q:During my subscription, can I change my package? (Example from fax to email)
    A:Yes, you can. Just contact our customer care officers and we will arrange it for you. If the new package value is less than the amount you have paid, we will credit your account accordingly.
    help category: 3. Subscriber Information > Package > Changes




    Q:I am not familiar with the Internet. Can I still receive tender information?
    A:Yes, you can with our Fax service, which will send you tenders daily. You will need your fax machine dedicated to receive tender despatches especially between 8.30am to 11.00am every working day.
    help category: 3. Subscriber Information > Package > Fax




    Q:What types of subscription packages are available?
    A:You can choose to receive our tenders daily by EMAIL, FAX, SMS or a combination of these.
    Alternatively, if you are net savvy and want to login everyday for your tenders, you can subscribe to our ONLINE only package.
    Please refer to our rate card
    help category: 3. Subscriber Information > Package > Options




    Q:Can I subscribe for just one month?
    A:Our minimum package is for three months. At the moment we are not offering monthly subscription packages.
    help category: 3. Subscriber Information > Package > Period




    Q:How much does a TenderDirect subscription cost?
    A:A basic ONLINE subscription costs RM30 per month. Tenders broadcasted by email cost an additional RM20 per month while faxed tenders costs an additional RM30 per month. Please refer to detailed rates available at http://www.tenderdirect.com.my/bm/pemasaran/c_rate.htm.
    help category: 3. Subscriber Information > Package > Subscription Fees




    Q:What are your payment methods?
    A:We accept cheques, money orders and bank drafts made out to TenderDirect Sdn Bhd. Your account will be activated upon clearance of the cheque.

    For immediate activation, you can Debit Directly into any Maybank branch (Account No: 514075433042)in Malaysia or Singapore and fax us the bank-in slip.

    If you pay by Maybank2U, please email or fax us the transaction record.

    help category: 3. Subscriber Information > Payment > Methods




    Q:Do you accept payment by credit cards?
    A:Due to security reasons, we have stopped supporting payments by credit cards.
    Nevertheless, we can still process your credit card payment through a third party merchant account (Card-Pay from BSN). Please let us know if you wish to pay by credit card and we will arrange it for you.
    help category: 3. Subscriber Information > Payment > Methods




    Q:I have made payment by direct debit but am not able to access the system. What is the matter?
    A:If you made payment by Direct Debit into our Maybank account, please let us know immediately by faxing us the bank-in slip. Your account will be activated immediately upon payment confirmation.
    help category: 3. Subscriber Information > Payment > Notification




    Q:Can you also send the tenders to my colleagues? (different email addresses)
    A:Your colleagues will need valid accounts with us in order to receive daily tenders.
    Please contact our customer care officers for information about multiple accounts for your company.
    help category: 4. Using TenderDirect > Despatch > Multiple




    Q:I have tried to login in but the screen says there is a problem with my account.
    What is the matter?
    A:The most common problem is that your account has either expired or is not activated. Please note the message on the screen and call us for assistance.
    help category: 4. Using TenderDirect > Login > Problems




    Q:How do I change my password?
    A:At the top bar of your page is a Members Corner (Sudut Ahli) option. Click on this link to access various member options including Password Change.

    You will need to enter your existing password followed by your new password in the form provided. Your new password is in effect the minute you confirm your change.

    help category: 4. Using TenderDirect > Password > Change




    Q:Why do I get tenders which are not related to my business?
    A:Tenders are matched to your specifications and requirements selected during and after registration. If you find that you are getting unrelated tenders, you should adjust your specification settings in the Change Profile page.

    You can also call or email us with your requests and we will gladly adjust your settings.

    help category: 4. Using TenderDirect > Tenders > Unrelated




    Q:How do I view tender details from my email despatch?
    A:Each email despatch contains a link (view Tender Details) that you can click on to see details of that tender. Details will appear in a new browser window.
    help category: 4. Using TenderDirect > Tenders > View Details




    Q:How can I contact you?
    A:You can contact us by:
  • email : customercare@tenderdirect.com.my;
  • telephone : 03-40421266, 40428866, 40422266;
  • fax : 03-40421099, 40421611; or
  • visit us at 1611, Plaza Permata IGB, Jalan Kampar, 50400 Kuala Lumpur.
  • help category: 5. Corporate Information > Company > Contact Us




    Q:How can I find out more corporate information about your company?
    A:Corporate information including our profile is available at the ABOUT US section on our website at http://tenderdirect.com.my.

    In a nutshell, we were incorporated in January 2001 and awarded MSC STATUS in the same month. TenderDIrect is envisaged as the National Tendering System under the E-Government flagship. Our mission is to be the Central Repository for tenders and procurement.

    help category: 5. Corporate Information > Company > Profile



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